Refund policy

At Britannia Gifts, we want you to be completely satisfied with every purchase. Our goal is to provide a fair, clear, and simple return process in line with UK consumer protection regulations.

1. Return Eligibility & 30-Day Window

You may request a return within 30 days of delivery.

To be eligible for a return:

Condition
Items must be unused, unopened, and in original condition.

Packaging
Original packaging must be intact, including seals where applicable.

Proof of Purchase
A valid order number or receipt is required.

Please note that some items cannot be returned due to their nature.

2. Non-Returnable Items

For hygiene, health, and safety reasons, we cannot accept returns on the following items:

  • Opened food or consumable products
  • Opened personal care or hygiene-related products
  • Used items of any kind
  • Perishable goods
  • Gift cards
  • Clearance or final sale items
  • Customised or personalised products

These policies help ensure product quality and fairness for all customers.

3. How to Start a Return

To request a return, please follow these steps:

Step 1
Email us at support@britanniagifts.uk with your order number and the reason for the return.

Step 2
If the item is damaged, faulty, or incorrect, please include clear photos of the product and packaging.

Step 3
Wait for return authorisation from our support team. Items sent without prior approval may not be accepted.

4. Fees & Refunds

Restocking Fees
We do not charge restocking fees.

Return Shipping Costs

  • If you change your mind, you are responsible for return shipping costs.
  • If the item is damaged, faulty, or incorrect, Britannia Gifts will cover the return shipping cost.

Refund Processing
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery. Our team will arrange a replacement or a full refund at no additional cost.

6. Contact Information

If you have any questions regarding returns or your order, please contact our support team:

Store Name: Britannia Gifts

Business Address:
UNIT 2, 300 Vauxhall Bridge Rd
London SW1V 1AA
United Kingdom

Phone: +44 7760858897

Email: support@britanniagifts.uk

Business Hours:
Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0)

Order Cut-off Time:
5 PM (GMT UTC +0)