FAQs
1. Where do you ship from?
All orders from Britannia Gifts are processed and shipped within the United Kingdom to ensure reliable and timely delivery.
2. How long does delivery take?
Orders are usually processed within 0–1 business day.
Estimated delivery time is 2–5 business days, depending on your location.
3. Do you offer free shipping?
Yes, we offer free standard shipping on orders over £50 within the United Kingdom.
Orders under £50 are charged a flat shipping rate of £4.99.
4. Can I return an item if I’m not satisfied?
Yes, you may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.
5. What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns on:
- Opened food or consumable items
- Opened grooming or personal care products
- Used items of any kind
- Health or treatment-related products
- Clearance or final sale items
- Gift cards
6. What should I do if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us within 3 days of delivery and include photos of the product and packaging.
Our team will arrange a replacement or a full refund.
7. How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.
8. What payment methods do you accept?
We accept secure online payments through major credit cards, debit cards, and other supported checkout methods available at checkout.
9. How can I contact customer support?
You can contact our support team using the details below:
Store Name: Britannia Gifts
Business Address: UNIT 2, 300 Vauxhall Bridge Rd, London SW1V 1AA, United Kingdom
Phone: +44 7760858897
Email: support@britanniagifts.uk
Customer Service Hours (GMT UTC+0):
Monday – Friday: 9:00 AM – 5:00 PM
Order Cut-Off Time:
5:00 PM (GMT UTC+0)