Privacy policy

Last updated: March 5, 2026

At Britannia Gifts, we operate this website and provide all related content, features, products, and services to deliver a smooth and secure shopping experience (the “Services”). Our store is powered by Shopify, which helps us manage and improve our Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or communicate with us.

By using our Services, you agree to the collection and use of your information as described below.

1. Personal Information We Collect

We collect information that helps identify you or relates to your use of our Services, including:

Contact Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

Payment Information

  • Credit/debit card details
  • Payment confirmations
  • Transaction data

(Note: We do not store full payment details. Payments are securely processed by third-party providers.)

Account Information

  • Username and password
  • Preferences and settings

Order & Activity Information

  • Items viewed, added to cart, or purchased
  • Order history, returns, or exchanges

Communication Data

  • Messages sent to our support team

Technical Information

  • IP address
  • Browser and device details
  • Usage behavior on our website

2. How We Collect Information

We collect your data from:

  • Directly from you (when placing orders or contacting us)
  • Automatically (via cookies and website tracking technologies)
  • Service providers (payment processors, analytics tools)
  • Third-party partners (marketing and advertising platforms)

3. How We Use Your Information

We use your personal data to:

Provide and Improve Services

  • Process orders and payments
  • Deliver products
  • Manage your account
  • Improve website functionality

Marketing & Advertising

  • Send promotional emails or offers
  • Show relevant ads based on your activity

Security & Fraud Prevention

  • Protect against fraud or misuse
  • Ensure safe transactions

Customer Support

  • Respond to inquiries
  • Resolve issues efficiently

Legal Compliance

  • Meet legal obligations
  • Respond to lawful requests

4. Sharing Your Information

We may share your information with:

  • Shopify (to operate and improve our store)
  • Payment processors (secure transactions)
  • Delivery partners (order fulfillment)
  • Marketing partners (advertising services)
  • Legal authorities (if required by law)

All third parties handle your data in accordance with their own privacy policies.

5. Shopify Relationship

Our store is hosted by Shopify. This means your data may be processed by Shopify to:

  • Improve platform performance
  • Enable secure checkout
  • Provide analytics and advertising services

You can review Shopify’s privacy practices at:
https://privacy.shopify.com/en

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If such data is identified, it will be deleted upon request.

8. Data Security & Retention

We take reasonable steps to protect your data, including encryption and secure systems. However, no method is 100% secure.

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability
  • Restrict or object to processing
  • Withdraw consent at any time

You can also unsubscribe from marketing emails at any time.

10. Complaints

If you have concerns about how your data is handled, please contact us. You may also have the right to file a complaint with your local data protection authority.

11. International Data Transfers

Your data may be stored or processed outside your country. When transferring data internationally, we use legally approved safeguards such as Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Information

If you have any questions or wish to exercise your rights, please contact us:

Store Name: Britannia Gifts
Business Address: UNIT 2, 300 Vauxhall Bridge Rd, London SW1V 1AA, United Kingdom
Phone: +44 7760858897
Email: support@britanniagifts.uk

Customer Service Hours (GMT UTC+0):
Monday – Friday: 9:00 AM – 5:00 PM

Order Cut-Off Time:
5:00 PM (GMT UTC+0)